Returns & Refunds.
Your satisfaction matters. Find out more about our return and refund process.
Shopping with confidence.
At NOVA, we want every experience to be simple and transparent. If you need assistance with a product or an order, our support team is available to help.
Return Requests
If you wish to request a return, contact our support team and provide your order information and the reason for your request.
Product Conditions
When requesting a return, please keep the product and its original packaging in good condition, together with any included accessories.
Refund Process
Refund requests are reviewed by our support team. Any approved refund will be handled according to the applicable payment method and process.
Need Assistance?
For questions about returns, refunds or damaged products, contact our team through the NOVA Contact page.