NEED HELP?
Frequently Asked Questions.
Everything you need to know about NOVA.
ORDERS & PRODUCTS
How can I place an order?
Browse our shop, choose your favourite product and add it to your cart. Follow the checkout process to complete your order.
Are NOVA products available online only?
NOVA is presented as an online store, where you can explore our products and discover the NOVA lifestyle.
Can I change or cancel my order?
For assistance with an order, contact our support team with your order details.
SHIPPING & RETURNS
How long does delivery take?
Delivery times may vary depending on the destination and shipping method.
Can I return a product?
Please refer to our Returns & Refunds page for information about the return process.
ACCOUNT & SUPPORT
Do I need an account to shop?
You can explore NOVA without an account. Creating one helps you manage your orders and personal information.
How can I contact NOVA?
Visit our Contact page and send us a message using the contact form.